Privacy Policy

Effective Date: 10/09/2025
Company: Shantay Innovations LLP
Website: www.subzee.in
Contact: contact@subzee.in | +91 1169269887

1. Introduction Shantay Innovations LLP (“we,” “our,” “us”) operates the Subzee mobile application (the “App”), which enables customers to order fresh vegetables and fruits at wholesale prices with home delivery. This Privacy Policy describes how we collect, use, store and protect your personal information when you use our App and services. By using the Subzee App, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect We may collect the following types of information:
2.1. Personal Information: Name, mobile number, email address, delivery address, postal code.
2.2. Authentication Information: Mobile PIN, biometric verification.
2.3. Order Information: Product details, order history, payment preferences.
2.4. Payment Information: Limited payment details via secure third-party gateways (we do not store your full card or UPI details).
2.5. Device Information: IP address, device ID, operating system and app usage data.

3. How We Use Your Information We use the collected data to:
3.1. Process and deliver your orders.
3.2. Communicate with you regarding order status, promotions and updates.
3.3. Improve our services, user experience and logistics planning.
3.4. Ensure fraud prevention, account security and legal compliance.
3.5. Provide customer support and resolve complaints.

4. Sharing of Information We do not sell or rent your personal data. Information may be shared only with:
4.1. Delivery Agents: Limited details (name, contact number, delivery address) for order fulfillment.
4.2. Service Providers: For payment processing, analytics and cloud storage (e.g., Firebase, Supabase).
4.3. Legal Authorities: When required by law or to protect our rights and users.

5. Data Security
5.1. Your information is encrypted and stored on secure servers.
5.2. We implement industry-standard practices to protect against unauthorized access, alteration, or disclosure.
5.3. While we take strong security measures, we cannot guarantee 100% security of electronic storage and transmission.

6. Your Rights As a user, you may:
6.1. Access, update, or correct your personal data through the App.
6.2. Request deletion of your account and associated data (subject to legal obligations).
6.3. Opt out of marketing communications anytime.

7. Data Retention We retain your information only as long as necessary to provide services, comply with laws, resolve disputes and enforce agreements.

8. Children’s Privacy Subzee services are not intended for individuals under 18 years of age. We do not knowingly collect data from children.

9. Updates to Privacy Policy We may update this Privacy Policy from time to time. Updates will be notified through the App or email. Continued use of the App after updates means you accept the revised policy. 10. Contact Us For any queries or concerns about this Privacy Policy, please contact us:
Shantay Innovations LLP
HIG 958, Punjab Housing Board Colony, Jamalpur, Ludhiana – 141010 Email: contact@subzee.in | Phone: +91 11 69269887